DeltaFX

This is Forex …

Frequently Asked Questions

Account

  • Is my money secure?

    Yes, your money is secure. Deltafx is a licensed and regulated investment company that keeps its clients’ money in separate bank accounts.

  • What is the minimum and maximum deposit?

    The minimum deposit for each account is different . The minimum deposit for Nano account is 1-1000 USD, Standard accound 100 to unlimited USD and Vip account 20000 to unlimited USD for all payment methods . However, please note that your trading flexibility depends on the amount you have in your balance.

  • How can I withdraw money from my account ?

    For security reasons, we return money by the same payment method you used to fund your account initially. This means, if you used the bank transfer method, we will send your money back to your bank account.

  • How do I open an account?

    To open an account and begin trading, you should fill out our brief registration form , send your personal documents have been asked and make a deposit. we need this info to verify your identity and guarantee your security when trading with us.
    If we don’t receive proof of your identity , your account will be automatically suspended. Once all the required documents are uploaded and verified, you can access the markets and resume trading.

  • Do you provide support?

    We have a team of friendly and considerate support managers, They are ready to answer all your questions on our service. Use support @Deltafx_Farsi to contact them.


ID and Address Verification

  • What kind of documents can I provide to prove my identity?

    As a proof of identity, you can upload a photo/scan of one the following documents:

    • Your passport (the photo page)
    • Your national ID document (front and back)
    • Your driver’s licence (front and back)
       
    • What kind of documents can I provide to prove my address?
    • As a proof of address, you can upload a photo/scan of one of the following documents:
    • A bank statement
    • A letter from your bank with the bank’s logo
    • An online banking screenshot complete with bank logo
    • A household utility bill for electricity, water, gas, tv or your landline
    • A tax statement or local authority tax bill
    • A residence certificate

Trading

  • What markets can I trade?

    At Deltafx you can trade Contracts for Difference (CFDs) on stocks (like microsoft), commodities (like Silver), indices (like the Germany 30), currency pairs (like EUR/USD) and cryptocurrencies (like BTCUSD).

  • What are the units used to measure different markets?

    Below are measurement units for various markets:

    • Gold, Silver, Palladium, Platinum – USD per troy ounce
    • Brent Crude Oil, Oil – USD per barrel
    • Gas – USD per 1 million British Thermal Units (MMBTU)
    • Stocks – the currency (GBP, EUR, USD, AUD, CHF, JPY, NOK or SEK per share) depends on the stock exchange
    • Indices – GBP, EUR, USD, AUD, CHF or JPY per contract

  • Can the value of markets exceed the funds in my account?

    Yes Deltafx offers leveraged trading, in other words, it allows you to trade with more funds than you have in your account.

  • Do you provide real-time prices?

    Yes, you can open trades at the prices you see. However, sometimes prices move so rapidly that it’s impossible to execute a market order at the requested price.

  • Does the chart show a buy price or a sell price?

    By default, charts show sell prices.

  • Can I trade via my mobile phone?

    Deltafx provides mobile trading for iOS and Android devices.

  • Do all brokerages offer the same price for a particular market?

    No, sometimes there is a slight difference between the prices because brokerages have different business models.

    Please be aware that different products have different notional values. We advise you to place trades on a demo account to familiarize yourself with these different trade sizes.

  • What is the minimum trade size?

    The minimum trade size will depend on the product that you’re trying to trade. For currency pairs, metals and other commodities, the minimum is 0.01 (often 10c per pip). For indices and everything else, the minimum trade size is 0.1 (often $0.10 per big point).


Deposit & Withdrawal Details

  • I’d like to withdraw money from my account. How long will it take?

    We process all withdrawal requests within 24 hours . Please note that the time between the transfer and receiving funds in your account may vary slightly due to your bank’s operating procedures. Deltafx bears no responsibility for this.

  • Can I use someone else’s credit card or bank account to fund my account?

    Only your own credit card or bank account can be used.

  • Do I need to fund my account to start trading?

    As soon as you have successfully downloaded the app, you can sign in, verify your account and activate it. However, in order to start trading, you need to deposit funds in your account. Before making large-scale investments, you can start with the minimum deposit.

    Alternatively, you can practice your trading with our Demo account, where you can use unlimited virtual funds.

  • Can I withdraw while I have trading positions open on my account?

    According to the available margin, the customer is allowed to withdraw from her trading account


Market Orders and Trades

  • What is a market order?

    A market order is an instruction to buy or sell a CFD, in a specified size, at the best available market price for that size. It is important to note that a market order can be executed at a price different from quoted at the time it is placed. Once executed, a market order immediately becomes an open trade that can be watched in the ‘Portfolio’ tab. Market orders can only be placed during the trading hours of the underlying asset. A market order can have Take Profit/Stop Loss Orders attached.

  • How long can I keep my trade open?

    If you have enough money on your account, you can keep your trades open for as long as you want. Please note that if your trade remains open at the end of the day, an overnight fee is charged.

  • What is margin call?

    A margin call is sent when the ratio between your equity and your required margin fails to meet our requirements. A margin call is a key risk management tool preventing your losses from piling up.

    If your equity drops below 100% of the required margin, you will no longer be able to open new trades or place orders.
    If the equity is equal to or less than 20% of the required margin, it means you have reached the minimum-allowed margin level and your trades will be gradually closed out.


Pending Orders

  • What is a pending order?

    A pending order is an instruction to open or close a trade if the price reaches, or crosses the level that you have specified earlier. A pending order therefore becomes an open order, once it is triggered. This is especially useful when you don’t have time to constantly watch the market. Just decide a price you wish to trade at, and the system will do the rest.

  • What is a take profit order?

    A take profit order automatically closes an open trade when the price reaches a specified threshold. Take profit orders are used to lock in profits when you are unavailable to monitor your open trades.

  • What is a limit order?

    A limit order is an instruction to buy a CFD at no more than a specific price, or to sell it at no less than a specific price. This gives you control over the price at which the limit order is executed. However, it is possible that this limit order may never be executed (or filled). Pending limit orders can be found in the ‘Portfolio’ tab in the app.

  • What is a stop loss order ?

    A stop loss order can help you protect against unnecessarily large losses, and therefore manage your risk effectively. A stop loss automatically closes an open trade if the price moves against you and reaches the level you specify.

  • Can I set both profit and loss amounts for my open trade?

    Yes. You can determine both the profit you want to reach and the loss you can afford. Your trade will be closed out if one of these parameters is reached.


Leverage

  • What is the minimum and maximum leverage on products?

    For Forex & Metals, 20:1 to 500:1. 

    For CFDs, the maximum is 100:1. 

    For Cryptocurrencies, the maximum is 1:2. 


IB

  • How can I become an IB?

    It is required to have at least 5 active accounts.

    A total deposit of $ 5,000 is required.

    Then you can contact us http://[email protected].


Other

  • I want to make a complaint. What are my next steps?

    Please go here https://financialcommission.org/deltafx/  and submit your complaint.

  • Who is your regulator?

    Deltafx Cooperation is registered in St. Vincent & the Grenadines with company registration number 24975 IBC 2018.

  • What is Sell Out?

    You can close opened position before its expiry time if the position is in profit on 0.1% or more.

    After position is closed, investment will be returned back to your balance.

Do you still have questions left?

International Sites & Offices
Deltafx has offices, partners, and affiliates in the major financial centers of the world, uniquely positioning Deltafx to provide exceptional service to traders around the world.

Manager Office

Address: Mill Mall Tower, second Floor, Wickhams Cay1, P.O.Box 4406

Phone: +442070600621

Technical and Global Customer Support:

Technical and Global Customer Support:

Address: Mehmet Akif Ersoy mahallesi, Bağdat caddesi 291, Ada7, parsel BB 246 Esenyurt/İstanbul

Phone: +90 552 308 65 56

DeltaFX has started its journey in 2009 and gained valuable experience in providing services to customers in the area of Forex tradings. DeltaFx is an international brokerage firm offering individuals and businesses a complete set of trade in the international currency market. Also, the company offers opportunities for contracts on price margins on stocks, precious metals, commodity and energy futures license

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